Welcome to Soulmate Mattress! By using our website (www.soulmatemattress.com) or making a purchase, you agree to comply with the following terms and conditions. Please read them carefully before using our services.
1. General Terms
By accessing or using this website, you confirm that you are at least 18 years old or have permission from a legal guardian. These terms may be updated periodically. Continued use of our website indicates acceptance of any changes.
2. Product Information
We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur due to manufacturing or display differences. All products are subject to availability, and we reserve the right to discontinue any item without notice.
3. Pricing and Payments
Prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Payment must be completed at checkout using available payment methods. Cash on Delivery (COD) is subject to availability based on your location. We reserve the right to update prices and offers without prior notice.
4. Shipping and Delivery
Orders will be processed and shipped to the address provided during checkout. Ensure all details are accurate to avoid delays. Estimated delivery timelines may vary based on your location. Delays caused by unforeseen circumstances or third-party logistics providers are beyond our control. Shipping charges, if applicable, will be displayed during checkout.
5. Returns, Refunds, and Cancellations
Our refund and return policy is governed by the terms outlined in our Refund and Return Policy. Please refer to that page for detailed information. Orders can only be canceled within 24 hours of placement. After shipment, cancellation is no longer possible.
6. Warranty and Liability
Our products are covered by the warranty terms outlined for each item. Please refer to the product description or contact us for specific details. Soulmate Mattress is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the intellectual property of Soulmate Mattress and is protected by copyright laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. User Responsibilities
Users must provide accurate information during registration, checkout, or communication with us. Any misuse of the website, including unauthorized access or attempting to harm the website, will result in immediate suspension of access and potential legal action.
9. Third-Party Links
Our website may contain links to third-party websites for convenience. Soulmate Mattress is not responsible for the content, policies, or practices of these external websites.
10. Governing Law
These terms and conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Dehradun, Uttarakhand.
11. Contact Us
For questions about these terms and conditions, please reach out to us:
Soulmate Mattress
Khasra No. 247, Muja Kuanwala,
Dehradun – 284008 (U.K)
Email: soulmatematress@gmil.com
Care Numbers: +91 95283 08079 / +91 80776 71184
By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Soulmate Mattress!