Products Related Queries
Q1: What types of mattresses do you offer?
A: We offer a variety of mattresses, including memory foam, hybrid, orthopedic, and latex mattresses, designed to suit different sleeping preferences.
Q2: How do I choose the right mattress for me?
A: Choosing the right mattress depends on your sleeping position, body type, and comfort preferences. Our [mattress guide] (if available) can help you decide.
Q3: Are your mattresses hypoallergenic?
A: Yes, our mattresses are made with hypoallergenic materials to prevent dust mites, allergens, and bacteria buildup.
Q4: Do your mattresses come with a trial period?
A: Yes, we offer a [number]-night sleep trial. If you’re not satisfied, you can return or exchange it within the trial period.
Q5: Do your mattresses have a weight limit?
A: Yes, our mattresses support different weight capacities. Please check the product description for specific details.
2. Shipping & Delivery
Q6: Do you offer free shipping?
A: Yes, we provide free shipping on all orders within [your shipping locations].
Q7: How long does delivery take?
A: Delivery typically takes [X-Y] business days, depending on your location. You’ll receive a tracking link once your order is shipped.
Q8: Do you offer international shipping?
A: Currently, we ship only within [your shipping regions]. We are working on expanding to more locations soon!
Q9: Can I schedule my delivery?
A: Yes, during checkout, you can choose a preferred delivery date (if available in your area).
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3. Returns & Refunds
Q10: What is your return policy?
A: We offer hassle-free returns within [X] days of delivery. The mattress must be in good condition and used with a mattress protector during the trial period.
Q11: How do I request a return?
A: You can initiate a return by contacting our support team at [your contact email/phone]. We will arrange for pickup and process your refund.
Q12: How long does it take to receive my refund?
A: Refunds are processed within [X] days after we receive the returned item. The amount will be credited to your original payment method.
4. Warranty & Care
Q13: Do your mattresses come with a warranty?
A: Yes, all our mattresses come with a [X-year] warranty covering manufacturing defects and sagging beyond [X] inches.
Q14: How do I claim my warranty?
A: If you experience any issues covered under warranty, please contact us with proof of purchase and photos of the issue.
Q15: How do I clean and maintain my mattress?
A: Use a mattress protector to prevent stains. For spills, use mild soap and water—avoid harsh chemicals. Rotate your mattress every few months for even wear.
5. Payment & Orders
Q16: What payment methods do you accept?
A: We accept credit/debit cards, net banking, PayPal, and EMI options (if available).
Q17: Can I pay in installments?
A: Yes, we offer EMI and financing options. Check the payment page for available plans.
Q18: How do I check my order status?
A: You will receive a tracking link via email once your order is shipped. You can also track it in your account dashboard.
Q19: Can I modify or cancel my order?
A: Orders can be modified or canceled within [X] hours of placement. Once shipped, cancellations are not possible.